When 1% Means Millions June 29, 2009
Posted by onprocess in Asset Recovery, Asset Retrieval, OnProcess, Warranty Management.Tags: business operations, business process improvement, cutbacks, financing alternatives, outsourcing, when 1% means millions
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We’ve all been reading and thinking about how businesses react when the economy retracts as it has recently. Layoffs, cutbacks and retrenchment are the order of the day. Why? Because someone says “we have to cut expenses”; so someone else looks at a line list of expenses, and starts thinking about what they can cut without obviously jeopardizing performance. And so, often, people start losing jobs. Or needed upgrades or improvements don’t get done.
Yet, for companies with service inventories, warranty programs and premise-based equipment, there are ways to save a lot more, and not sacrifice jobs. But these savings are not immediately apparent, so they are often overlooked.
In our ongoing work with some of the world’s leading companies in telecom equipment & infrastructure, networking hardware, data storage, Cable TV and medical devices (amongst others), we are often able to increase the speed and completeness with which they are able to reclaim returned equipment; sometimes as much as ten or more percentage points.
You may think, “Oh, ten percent improvement…that’s nice”, and move on.
But wait.
In many of these cases, each single percentage point of improvement can drive well over a million dollars of ongoing savings. And that’s month after month, year after year.
Now, in that context, a ten percent improvement starts to look pretty impressive, doesn’t it?
–sk
Asset Retrieval Benchmark Study & Best Practices Guide June 24, 2009
Posted by onprocess in Asset Recovery, Asset Retrieval, OnProcess, RMA management, advanced exchange.Tags: asset retrieval, Benchmarking Study, Best Practices in Asset Retrieval
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We are about to publish an Asset Retrieval Benchmark Study with suggested Best Practices. 
It will contain statistics on the B-to-B Asset Retrieval programs of over 15 leading companies and programs worldwide, based on actual performance data. It’ll be different from a recent study we saw from a major consulting firm in two ways:
- Ours is based on actual measured performance data
- Ours is available upon request, rather than for over $100K
If you have responsibility for an Asset Retrieval program, you will want to sign up to receive this study when it is published.
Visit http://www.onprocess.com/benchmark – complete the short form and we’ll get it to you immediately upon its completion. Please, business emails only.
–sk
Post-Discharge Management Concept June 9, 2009
Posted by onprocess in Customer Care, Post-Discharge Management.Tags: healthcare, OnProcess PM360™, post-discharge patient management
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We’re looking at a new way to apply our corporate strengths to solve client and customer problems. In this case, we believe we can utilize our proactive outreach capabilities and methodology to improve the outcomes of elderly patients after they are discharged from the hospital.
Here’s a link to the initial overview presentation (PDF):
PM360 Post-Discharge Management
Working together with caregivers, insurers, patients and families, we hope to improve the post-discharge outcomes of older patients, while at the same time helping to reduce costs by reducing the number of readmissions.
We’ll keep you updated on this new initiative as it develops further.
UPDATE: You can now see additional information on our website – see PM360™ – Post-Discharge Patient Management Services
–sk
Five Key Components of a Successful Asset Retrieval Program June 4, 2009
Posted by onprocess in Asset Recovery, Asset Retrieval, OnProcess.Tags: Asset Retrieval Success, Benchmarking Study, Best Practices in Asset Retrieval, Five Key Components of a successful Asset Retrieval Program, OnProcess Technology
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Actually, there are more than five, but we figure we don’t want to overwhelm you. We know. Everyone’s busy and all, and there’s so much information floating around.
So anyways, want to know what they are?
We’ll be publishing them, along with our data-driven Benchmarking Study, in just a couple of weeks. You can ensure you get it as soon as it’s out by signing up at onprocess.com/benchmark.
Why did I italicize “data-driven”?
Because unlike many studies, some done by some relatively prestigious consulting firms, ours is based the actual data we collect from our clients’ programs. Not from just asking. Apples to apples. No ‘aspirational’ data, shall we say – just the real results.
So keep your eyes on this space, or sign up now and you’ll get it automatically. See where your program stands versus some very substantial players and, if appropriate, how you can improve your company’s results.
–sk
