OPTing In – The OnProcess Technology Blog

OnProcess Technology provides customer experience management and asset retrieval services to some of the world’s leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes.

The company was founded in 1998 by Ed Barry, a former software executive who had more than 20 years in the software industry specializing in enterprise and automation software for large-scale manufacturing and distribution programs.

The idea for OnProcess began when Ed accepted the challenge of building a more efficient reverse logistics management system for a Fortune 500 client. Since that first effort, On Process has pioneered the development of comprehensive reverse logistics programs using advanced methods and technologies that can be applied to meet the specific performance goals of its clients. The company’s clients are primarily global companies in the telecommunications equipment, business and consumer electronics, wireless services and medical products industries.

Today, OnProcess Technology conducts business in eleven languages for multinationals in the Americas, Europe and Asia. Our clients are leaders in Cable and Pay TV, Wireless Communications, Telecom Equipment, Medical Devices and Computer Networking & Storage Equipment.

Working with OnProcess saves our client companies millions of dollars annually, and measurably improves their customer satisfaction levels; providing them with the ability to differentiate on service, rather than price.