Contributors
Learn more about the authors and contributors to the OnProcess Technology Blog.
Tilson Bennett
Tilson is the Account Manager for the Avaya, Tellabs, Ciena, and CTDI accounts. His responsibilities include client relationship management, analyzing and interpreting data, managing metrics and results, creating and presenting reports, problem resolution, process creation, and team building.
Zachary Bouzan-Kaloustian
Zach Bouzan-Kaloustian is an Account Manager at OnProcess Technology. He joined OnProcess after graduating from Babson College with a concentration in Entrepreneurship. Zach manages a team of Logistics Service Representatives and Team Leads that support various medical clients in their asset recovery and inventory management efforts. In his free time Zach enjoys taking photographs, http://www.zacharybk.com.
Duarte Esteiriero
Duarte is Manager of Quality and Training (Cable and Wireless) at OnProcess Technology. Duarte has oversight of the quality monitoring for the Wireless and Cable business. He also has oversight for training of the cable and wireless OPT employees. Training includes “on boarding” training, certification programs for existing employees, recertification for veteran employees and specific product up-training in the cable and wireless sector.
Elizabeth Gargan Swenson
Elizabeth is the Client Services Manager at OnProcess Technology for Business-to-Business Hardware. Her responsibilities include: Preparing and presenting Business Reviews and Return on Investment information to clients; reviewing client reporting and analyzing business trends; streamlining processes to create efficiencies; and aligning Operations & Sales to ensure effective communication on an ongoing basis.
Dan Gettens
Dan Gettens, LSSMBB, is Vice President of Market Research and Product Development for OnProcess Technology. Dan is responsible for the definition, development and delivery of OnProcess’ product offerings, including the CE360™ and RL360™ solutions. He is leading our initiatives to apply Lean Six Sigma methodologies in developing the next generation of OnProcess products. Dan drives the delivery of Market Research to OnProcess’ clients to provide visibility and actionable insights into the customer experience. Prior to joining OnProcess in 2005, he was Vice President of Global Business for Corporate Software – including Global Accounts, Latin America and Asia Pacific. Dan served as Director of Global Accounts for Digital and Compaq. At Digital, Dan’s responsibilities included management of the Digital Customer Advisory Board, decision support for U.S. Sales, pricing and contracts for global accounts, support for manufacturing and logistics, and development of the Company’s worldwide channels strategy. Dan received a Bachelors degree from Middlebury, and Masters from Yale University and Rensselaer. He completed the Executive Education Program at Babson. Dan has served as a member of the Advisory Board of the Pricing Institute.
Steve Kirstein
Steve is the Director of Marketing at OnProcess Technology. His responsibilities include branding, positioning, lead generation, creative strategy and execution, sales support and prospect communication.
Mike Reid
Mike is a Business Analyst for the Market Research and Product Development team at OnProcess. His responsibilities include developing, managing and analyzing various Market Research projects for OnProcess clients. He is also responsible for helping to develop and enhance the RL360TM and CE360TM product offerings for OnProcess. He received his MBA from Bentley University.
Faith Shelby
Faith is a Senior Program Manager at OnProcess Technology. She manages a team of Logistics Service Representatives and Team Leads for the Medical and High Touch Business unit. She is responsible for the strategic development, growth and quality of assigned accounts. Faith interacts with clients to develop program standards, expectations and processes, as well as reporting and analysis.
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