OPTing In – The OnProcess Technology, Inc. Blog

Upcoming Webinar in Reverse Logistics – with Steve Blaz December 18, 2009

Reverse Logistics Webinar with Steve Blaz - Jan 13, 2010

How strong is your Reverse Logistics program? Think you rank with the leaders? Regardless of what industry you’re involved in, you won’t want to miss this upcoming Webinar: 7 Key Steps to Reverse Logistics Success with Steve Blaz – http://eepurl.com/f3go

This session, to be held January 13th, 2010 at Noon Eastern Standard Time, promises to be interesting, entertaining and practical.

Join industry expert Steve Blaz as he discusses the key elements of a successful Reverse Logistics program for your business.

Steve Blaz’ expertise spans over 25 years in the areas of worldwide service and support, strategic partnering and business operations. During this time, his key executive accomplishments included driving customer satisfaction improvements, operational excellence and building high performance teams.

Steve Blaz

Mr. Blaz spent 4 years as Vice President of Global Service Operations for Juniper Networks, successfully driving the restructuring and turnaround of its Service Operations. He dramatically improved customer satisfaction and on-time delivery to all time highs, establishing operational excellence and reducing OpEx by over 40%. Prior to Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems leading its Global Product Services and Global Onsite Services. While there, he oversaw the expansion of Cisco’s Onsite Services from $4M to in excess of $1B.

Currently, with Steve Blaz & Associates, Mr. Blaz helps companies and service operations executives achieve world-class organizational results. He speaks and consults on the topics of Globalization, Operational Excellence, Business Process Re-Engineering, Ease of Doing Business and Turnaround Strategy. Steve Blaz is highly respected in the industry and serves on the advisory boards for Aberdeen Research and Worldwide Business Research. He also serves as Director, on the Board of Directors, for Flash Global Logistics.

You won’t want to miss this opportunity to hear from a successful industry leader, and engage with him in questions and discussion.

OnProcess Technology is enabling and sponsoring the event, but there will be a minimum of promotional activity – the emphasis will be on sharing Steve’s expertise and enabling attendees to engage with Steve and gain insights and practical, actionable outcomes that they can apply to their own programs.
Click on the link and register today!