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Don’t Forget to Say Thank You! October 22, 2008

Posted by onprocess in OnProcess.
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The quality of our reps is a OPT differentiator. Two ways we attract and retain quality staff is through positive reinforcement, and maintaining a 15:1 staff to supervisor ratio.

As a manager of people, I feel it’s so important to let them your employees know you appreciate what they do.  If they are doing their job, some would say, “I don’t have to thank them, they are doing what they are paid for doing.” Sure, that’s true, but everyone wants to be appreciated. 

If you manage even just 1 employee, be sure to thank them at least 1 time a day.  It can be for a variety of reasons, often overlooked:

 

  1. Thank them for coming into work today!
  2. Thank them for their hard work at the end of the day.
  3. Tell them you heard them working with a customer and thank them for the excellent service they provided them.
  4. Thank them for a suggestion they provided to you.
  5. Thank them for working a little harder and smarter (as we are all being asked to do this).
  6. Thank them for assisting a co-worker with something.
  7. Thank them for reminding you to inform the team of something at the next meeting.
  8. Thank them for working late to service a customer.
  9. Thank them for the offer to switch their schedule to accommodate the needs of the company.
  10. Thank them for switching their lunch hour to suite the needs of the company.

The list can go on and on.  You can also thank someone not only verbally, but in other forms, that all go a long way in letting the employee know you appreciate them and what they do.  You can notice them by:

  1. Putting a thank you in the company newsletter.
  2. Print up a certificate of appreciation they can hang in their cubicle.
  3. Put a smiley face and write out thank you, nice job, on the report where they exceeded with quality, productivity, whatever the case may be.
  4. Mention what they’ve done in the next team meeting, so they are noticed in front of their peers.
  5. Buy them a lottery ticket as a thank you.

In summary, as a manager, the work gets done by your people, your best asset. So make sure you let them know that you appreciate them.  A simple heartfelt thank you, and being noticed and appreciated, will go a long way to ensuring an employee that enjoys their job, their environment, and will stay with the company longer.

 

 –Faith Shelby