OnProcess donating Thanksgiving dinners to Fall River families – Fall River, MA – The Herald News November 25, 2009
Posted by onprocess in OnProcess.Tags: Core Values, corporate citizenship, donation, OnProcess, OnProcess Technology
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OnProcess donating Thanksgiving dinners to Fall River families – Fall River, MA – The Herald News
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OnProcess Technology will feed 130 families a free Thanksgiving dinner this year.
The 500-employee company, with a location at 21 Father Devalles Boulevard in Fall River and another in Ashland, collected nonperishable food items to donate to the Salvation Army in those communities. And the company purchased turkeys to complete the holiday meals.
Each Salvation Army received 65 complete dinners for needy families.
Army co-Commander Major Elizabeth Deming of the Fall River Salvation Army, 290 Bedford St., said some 1,500 families have requested free dinners this year, up 100 percent in the last two years. She said she was grateful to OnProcess Technology for its donation.
“They have no idea what a long-range effect it has on people’s lives,” Deming said.
The Salvation Army, which serves the greater Fall River area, gets some funding but also relies on private donations.
OnProcess Technology, an asset retrieval company, has made the donation for the past five years. It started with 10 turkey dinners and has steadily increased its giving, and this year surpassed its goal of providing for 35 families.
“The goal was to provide Thanksgiving meal baskets to less fortunate families within our local communities,” said Stacy Harrington, communications and events manager for OnProcess Technology.
On Monday, Harrington took her “overly stuffed” SUV to make the donation to Milford, where a Salvation Army lieutenant picked up the good and delivered them to Fall River.
“It was astonishing to see firsthand the difference people working together can make in the lives of the less fortunate,” Harrington said.
Deming said a child came to the Salvation Army Monday with his mother to pick up a free dinner, and his words gave her pause.
He turned and said: “Mommy, we’re going to have turkey on Thanksgiving,” Deming said. “This food goes to very needy families of all walks of life.”
The Salvation Army is also collecting food and monetary donations to provide another 1,500 dinners to needy families for Christmas. Those dinners usually consist of ham and all the fixings.
It is working to collect 2,000 coats for needy children, as well. Those interested can stop by the Salvation Army during normal business hours or call 508-679-7901 to receive the name and age of a child in need and their size. About 90 percent of the coats will be given to needy children in Fall River. The remainder will benefit children in Somerset, Freetown and Westport.
Creative Thinking and Business Practices: No Place for Complacency October 28, 2009
Posted by onprocess in Asset Retrieval, Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess.Tags: complacency, informed decision making, OnProcess, transforming business practices
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Really clever product placement, captured by Drew McLellan’s blog:
Sometimes you don’t have to spend millions on a campaign. You just have to ask a different question.Drew McLellan, The Marketing Minute, Oct 2009
OPT Takeaway:
Many solutions exist outside of our current thinking, and that of the marketplace. Be open to new ways of improving your business model.
We find, in most cases, that our biggest competitor is our own clients’ complacency or current business practices. By introducing our combination of disciplined methodology, data-driven insights and continuous learning and improvement, we bring a huge value-add to our clients’ operations, both in customer experience/service/satisfaction as well as asset retrieval/reverse logistics.
Have you taken a fresh look at your current business practices of late? Do you have a way to get all the information you need to make informed decisions on what to spend money on and what to cut? If you’re not sure, it might be a good time to talk with us.
–sk
Know What Happens When You Don’t Advertise? Google Knows. : MarketingProfs August 14, 2009
Posted by onprocess in OnProcess.Tags: advertising, branding, MarketingProfs, OnProcess
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And you thought we were kidding when we wrote, “Take Half of Your Ad Budget and Put it Toward Improving Your Product/Service“
Know What Happens When You Don’t Advertise? Google Knows. : MarketingProfs
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Adding Value Beyond Expectation July 21, 2009
Posted by onprocess in OnProcess.Tags: added value, client relationships, OnProcess
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A small example, but one that is illustrative of how we approach our client relationships.
[If you'd like a full-size PDF version of this presentation, contact me at marketing (at) onprocess (dot) com and I'll be glad to send it.]
–sk
Remorse Returns – Discuss May 6, 2009
Posted by onprocess in Customer Care, Customer Experience Management, OnProcess.Tags: discussion group, LinkedIn, OnProcess, remorse returns, retail operations
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No, we’re not channeling Linda Richman, we’ve started a discussion group on LinkedIn.
Remorse Returns make me Verklempt!
Check it out and, by all means, contribute to the discussion.
–sk
Facts & Figures: 2008 UK Customer Care Survey March 30, 2009
Posted by onprocess in Customer Care, Customer Experience Management, Customer Understanding Research, OnProcess.Tags: CE360, Customer Care Survey, customer satisfaction, measuring satisfaction, OnProcess, proactive approach to customer care
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http://measuring-satisfaction.com/2009/03/27/facts-figures/
Here’s a nice summary of a recent Customer Care Survey (in the UK, but I suspect not much different here in the US), touching several of our larger vertical markets.
One Big takeaway: When it takes many multiple contacts to resolve problems, it contributes exponentially to dissatisfaction.
Could a more proactive, educative approach to customer care address this problem? Our CE360™ customers certainly are finding it so.
In this tough economic climate, every current customer relationship is even more important to maintaining profitability. By adopting a comprehensive, proactive approach to customer care, you minimize the potential for dissatisfaction, brand erosion and defection.
–sk
Updated FAQs February 4, 2009
Posted by onprocess in Asset Recovery, Asset Retrieval, Customer Experience Management, Customer Understanding Research, OnProcess.Tags: B to B websites, FAQs, OnProcess, OnProcess Technology, OnProcess website, website, what do these people do?, what do you guys do?
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How many times have you gone to a B-to-B website and wondered, “OK, what do these people do?”
How many times has the question gone unanswered?
With this in mind, we just wanted to send a note to our friends (and prospective friends) that we recently updated our FAQs page.
OnProcess FAQs page
Since the FAQs were introduced in November, they have quickly become amongst the most popular content on the OnProcess Technology website. With this addition, we answer some of those questions that everyone comes to a website to answer, e.g., “What do you guys do?”, and “How do you do it?”. It seems obvious, but having been around B-to-B websites for over a decade now, I can tell you most of them don’t address these questions directly.
So we did.
So, have a look and let us know what you think, and also let us know if we forgot one you think should be on there.
Poor Service, Not Price, Creates Customer Churn: Study November 19, 2008
Posted by onprocess in Customer Experience Management, Customer Understanding Research, OnProcess.Tags: Accenture study, bad customer service, customer churn, OnProcess, poor service, service vs. price
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You’ve often suspected it, perhaps doubted it, but here’s some actual data-based research from Accenture.
Some brief take-aways:
- People defect at a higher rate due to a bad service experience than due to price
- People who are not treated well will defect to a competitor
- People will pay more to be treated well
Are you ready to invest in a better understanding of your customer experience now?
[Thanks to DIRECT magazine.]
–sk
Who are you, and what do you do? September 4, 2008
Posted by onprocess in OnProcess.Tags: Asset Recovery, Customer Experience Management, OnProcess, reverse logistics, Steve Kirstein
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Yeah, we get that a lot.
As we start to get this blog going, we’ll be answering those questions and more. It’s an interesting story, actually.
In addition, we’ll be talking about the issues we and our client companies deal with in general, because believe it or not there are a lot of folks who want to know about reverse logistics, asset recovery and improving their customers’ interactions with their people and equipment.
So stay tuned, subscribe if you want to our RSS feeds, and let’s see what happens.
–sk
